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Privacy Policy - The Desert Safari Dubai

At The Desert Safari Dubai, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with our website and services.

Our Commitment to Your Privacy

At The Desert Safari Dubai, your trust means everything. We follow strict privacy practices to keep your information secure and use it only for essential booking and communication purposes. Our goal is to offer full transparency so you feel confident when sharing your details with us. If you ever have questions about how your data is used, our team is always here to assist you.

Information We Collect

We collect personal information only when necessary to process your booking or respond to your inquiries. This include:

  • Full Name
  • Email Address
  • Contact Number
  • Pickup Location
  • Number of Guests
  • Booking Details (tour date, tour type, add-ons, etc.)

This information is used solely to manage your reservation, provide customer support, and ensure your tour is delivered smoothly.

How Your Information Is Used

We use your personal data for purposes such as:

  • Processing your booking
  • Sending booking confirmations and tour updates
  • Responding to inquiries
  • Providing customer service
  • Sharing essential tour details via WhatsApp, SMS, email, or phone
  • Managing payments (if pre-payment is made)
  • Ensuring safety and verification

We do not sell, rent, or distribute your information to third-party advertisers.

Online Booking & Automated Emails

When you submit the online booking form:

  • Your details are processed through our secure email support system
  • You receive an automated acknowledgment from The Desert Safari (TDS) confirming we have received your request
  • Our team will follow up shortly with your booking confirmation or questions (if needed)

This ensures your booking is handled accurately and without delay.

Tour Orders & Payment Verification

When booking a tour:

  • We request contact information to secure your reservation
  • If advance payment is made, billing information may be required
  • If card or payment verification fails, we reserve the right to cancel the booking and inform the relevant authorities (only when necessary for fraud protection)

We encourage customers to provide accurate contact details for a smooth experience.

Customer Communication

We may contact you using:

  • Email
  • Phone
  • SMS
  • WhatsApp
  • Skype (if requested)

This communication is limited to:

  • Booking confirmations
  • Pickup coordination
  • Updates or changes to your tour
  • Customer support
  • Sharing optional upgrades if requested

You will never receive spam or irrelevant messages from us.

Tour Photography

During some tours, our team or camp photographers may take photos.

  • Photos are taken only with your consent
  • You may purchase the photos if you wish
  • We may request your permission to use selected photos for:
  • Our website gallery
  • Social media posts
  • Marketing materials

We will never use your photos publicly without your explicit approval.

Cookies & Tracking Technology

Our website may use cookies, log files, and analytics tools to:

  • Improve website performance
  • Understand visitor preferences
  • Offer personalized content or upgrades
  • Enhance user experience

If you prefer, you can disable cookies through your browser settings.

Cookies do not collect sensitive personal data.

Sharing Information With Suppliers

In some cases, we may share limited information with trusted suppliers or partners to deliver your booked service, such as:

  • Desert camp operators
  • Safari drivers
  • Quad biking or dune buggy teams

This is done only to fulfill your booking accurately and safely.
We do not share your data for marketing or unrelated purposes.

Data Security

We follow industry-standard security practices to keep your data safe and protected from:

  • Unautauthorizedcess
  • Misuse
  • Loss or alteration

Only authorized staff members have access to your information.

Your Rights

You may request at any time:

  • To update or correct your personal information
  • To delete your information (unless required for legal/tour purposes)
  • To stop receiving communication unrelated to your booking

Simply contact us at [email protected]

Policy Updates

We may update this Privacy Policy occasionally to reflect:

  • Operational changes
  • Legal requirements
  • Service improvements

Any updates will be posted on this page.